HEAD (WIPO/13/P3/FT099)

30 July 2016
 
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Vacancy Announcement No: WIPO/13/P3/FT099
 
Title: HEAD
 
Grade: P3
 
Appointment/Contract type: Fixed-term Appointment
 
Duration:  two years *
 
Publication Date: 1 November 2013
 
Application Deadline: 29 November 2013 Vacancy Filled
 
Organizational Unit: Audio and Video Support Unit
Infrastructure Section, IT Technical Service, Information and Communication Technology (ICT) Department, Administration and Management Sector
 
Duty Station:  Geneva, Switzerland
 
Post Number: E566
 
Organizational Context:

The Audio and Video Support Unit is responsible for the development and operations of WIPO's conference technology services, in particular those of the new 900-seat Conference Hall, featuring multi-channel audio systems, video projection systems, webcasting, digital recording, digital signage and electronic voting systems. The Unit is also responsible for the provision of multimedia collaboration services such as video conferencing and web conferencing utilized by the different WIPO business sectors. In addition, the Unit is in charge of the coordination of relevant external services especially when events, such as Diplomatic Conferences, are organized outside WIPO's premises.

The incumbent coordinates the provision of conference technology services including audio and video operations to ensure continuity and high quality of service. He/she supervises the work of the unit, researches, advises on and evaluates new products and technologies and liaises with conference secretariats and external service providers.

The incumbent works under the supervision of the Head of the Infrastructure Section.
Main duties:

The incumbent performs the following main duties:

(a) Coordinate conference technology services and supervise the work of the Audio and Video Support Unit; organize the operations of conference technical facilities and services, including the management of audio and video systems, webcasting, video-on-demand (VOD), captioning, digital recording etc., for on-site, off-site and virtual meetings, as well as the contractual performance of the relevant external service providers;

(b) Develop and document suitable operating procedures, provide guidance and training to technical staff to ensure continued operational support;

(c) Identify and translate business requirements into technical specifications concerning conference technologies, provide solutions and support in collaboration with internal and external stakeholders, provide expert advice for the selection of and negotiation with contractors and service providers for conference technical services and manage their contractual performance;

(d) Research and advise on the implementation of innovative solutions aimed at supporting and enhancing mobile conferencing capability and remote participation in WIPO conferences and meetings, as well as enhancing accessibility to conference proceedings for participants with visual or hearing impairment;

(e) Lead, in collaboration with the Head of Infrastructure Section, the continuing development and implementation of interactive remote participation for conference and events, with support for WIPO working languages;

(f) Lead the planning, technical specification, evaluation, selection and implementation of audio and video solutions for WIPO's conferencing facilities, including the new Conference Hall and its external offices, in collaboration with the Head of Infrastructure Section;

(g) Contribute to the progressive implementation of a unified communications solution, in conjunction with the IP Telephony deployment project;

(h) Propose appropriate handheld, desktop and office oriented solutions for setting up webinars, web meetings and remote learning environments, and provide guidance to other units, such as the ICT Service Desk, as needed;

(i) Keep abreast of the latest technologies and provide continuous improvements on infrastructure and support mechanisms in collaboration with other units of the IT Department and in consultation with business units;

(j) Perform other duties as required.
Competencies:

WIPO Core Competencies

1. Communicating effectively.
2. Respecting individual and cultural differences.
3. Showing team spirit.
4. Managing yourself.
5. Producing results.
6. Embracing change.
7. Respecting ethics and values.

WIPO Managerial Competencies

1. Creating a stimulating work environment.
2. Planning and managing resources.
3. Promoting change, innovation and learning.
4. Building and promoting partnerships.
REQUIRED QUALIFICATIONS
Education:

Essential:

University degree in Information Technology or related discipline.

Desirable:

Certification in the area of audio and video technologies.
Experience:

Essential:

At least six years of relevant hands-on experience in the deployment and operation of audio and video solutions on an enterprise scale.

Experience in the implementation and operation of cross-platform (ISDN and IP based etc.) audio and video conferencing equipment and related multi-media technologies.

Experience in deploying and integrating conference technical solutions in an enterprise environment covering a range of technologies from desktop to large meeting room based conference and video conference solutions, including the use of hybrid phones and audio bridging services.

Desirable:

Experience managing a team.

Experience with operational aspects of Televic conference room systems and WinMedia digital recording solution.

Experience with various web conferencing solutions, in particular WebEx, GoToWebinar, Vidyo and Adobe Connect.

Experience with Akamai, Kaltura and Wowsa Servers in conjunction with the provision of webcasting and VOD services.
Skills:

Essential:

Ability to define technical and functional requirements, to draft bidding documents and to manage the implementation of new solutions, in collaboration with internal staff and external service providers.

Confident user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Ability to work under pressure and successfully prioritize tasks in order to successfully managing multiple commitments and deadlines.

Good analytical skills and the ability to propose suitable audio and video conferencing solutions in response to specific business requirements.

Good communication and interpersonal skills. High level of client-orientation.
Languages:

Essential:

Excellent knowledge of English.

Desirable:

Knowledge of other languages, particularly French.
Annual salary: (Net of tax)
56,091 USD
60,091 USD (with primary dependants)
Post adjustment: 104.9 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.
Additional Information:

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

* Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

Additional testing/interviewing may be used as a form of screening.

**Please refer to WIPO's Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Applications from qualified women candidates are encouraged.

**The Organization reserves the right to make an appointment at a grade lower than that advertised.

**Initial appointment is subject to a satisfactory medical examination.

**Not applicable for interns and to Individual Contractual Service subscribers.


For further instructions regarding the online application process, please visit the WIPO internet page at: http://www.wipo.int/erecruitment/en/
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